Customer Care - Guide to Transferring MapInfo Professional Node-locked Licences

May 2010

Introduction to Transferring MapInfo Professional Node-locked Licences

Node-locked licenses are associated with a particular computer. To use MapInfo Professional on a computer other than the one on which you have it activated, and without consuming another license, you can transfer your license from one computer to another. For example, you received a new computer at work and you want to run MapInfo Professional on the new computer instead of on the old one.

Note: The number of license transfers permitted in a year is limited. The limit is either 10 or 2x the number of licenses you have, whichever is the greater number.

Transfer a MapInfo Professional Node-locked Licence

To transfer a node-locked MapInfo Professional license:

1. Open MapInfo Professional
2. Choose Help > Licensing > Transfer license. The MapInfo Professional License Transfer dialog box displays on the screen.
   
   
3. Click Yes. The Select Transfer Method dialog box displays on the screen
   
   
4. Select one of the following transfer methods:
   • Automatic Transfer – Select this option if you have an Internet connection. Your license will be automatically transferred to our licensing server. You can retrieve the license by activating MapInfo Professional on another computer.
   • Email Transfer – Select this option if you do not have an Internet connection. You will be guided through the creation of a Transfer Request file, which you must then email to us.
5. If you selected Email Transfer, go to step 8
6. If you selected Automatic Transfer, the License Transfer Wizard takes a few moments to transfer the license to us. When this process is finished, a message displays on the screen informing you that the transfer was successful.
7. Click OK. MapInfo Professional closes and can no longer be run from this computer. The license is now available for you to activate MapInfo Professional on another computer.
8. If you selected Email Transfer, the Save Transfer Request File dialog box displays on the screen.
9. Select a folder in which to save the Transfer Request file. Click the Browse button to navigate to the desired location. Click OK.
10. Click Next. The Save this important information dialog box displays on the screen.
11. This dialog box provides the information to send your Transfer Request file to Pitney Bowes Business Insight Customer Service.
12. The full path and filename of the Transfer Request file is displayed in the Transfer Request File box. The email address to send the file, activation@mapinfo.com, is displayed in the Email address box.
13. Take a few moments to write down the location of the Transfer Request file and email address to send the Transfer Request file.
    
    CAUTION: Please do not edit the Activation Request file in any way. If you do, we may not be able to process it and your activation will be delayed.
14. Click OK. MapInfo Professional closes and can no longer be run on this computer unless you activate it again.
15. Email the Transfer Request file to us at activation@mapinfo.com
16. Pitney Bowes Business Insight Customer Service will send you an email reply confirming that the transfer was successful. You should receive this confirmation within one business day.
17. The license is now available for you to activate MapInfo Professional on another computer.

Uninstalling MapInfo Professional

If you have a node-locked license and you uninstall MapInfo Professional, you have the option of transferring the license to us.

If you intend to install MapInfo Professional on another computer, transfer the license to us so that the license is available. When you install MapInfo Professional on the desired computer, you will be prompted to activate the product.

If you intend to reinstall MapInfo Professional on the same computer, do not transfer the license. When you reinstall, you can reuse the same license without activating.

When you begin to uninstall MapInfo Professional, the ‘Transfer License Now?’ dialogue box displays on the screen:

Do one of the following:

• Click ‘Yes’ to transfer the license to us. The License Transfer Wizard will start and guide you through the transfer process. See Transferring Your License to Another Computer
• Click ‘No’ to keep the license on this computer. The uninstall operation continues. When you reinstall MapInfo Professional, you can reuse the license without activating.