ESBI Computing receive "Project of the Year" award from IT Service Management Forum (itSMF)

November 2001

ESBI Computing received the coveted "Project of the Year " award at the annual conference of the IT Service Management Forum (itSMF) in Brighton. ESBI Computing won the award for their implementation of IT Service Management. This project involved the design and implementation of the key Service Management processes and procedures in accordance with best practice, as defined in ITIL (IT Infrastructure Library).

The ESBI Computing project was selected from among competing entries from large UK organisations such as:-

• Marks & Spencer
• PowerGen
• GCHQ
• Office of Government Computing
• Transco

Background

IT Service Management (ITSM) is concerned with delivering and supporting IT services that are appropriate to the business requirements of the organisation. The IT Infrastructure Library (ITIL) defines and documents the ITSM processes that need to be performed to ensure that high quality service delivery. ITIL is the de-facto standard approach to ITSM and has been endorsed by a wide range of companies world-wide. ITIL consists of a range of modules, aimed at addressing the issues facing ITSM. The modules provide codes of best practice in ITSM. By making use of ITIL an IT organisation is able to facilitate the quality management of IT service, to improve efficiency, increase effectiveness and reduce risks. ITIL was developed by the Office of Government Commerce in the UK (formerly known as CCTA).

BSI 15000

BSI 15000 was published in November 2000. It is based on ITIL and specifies the service management processes needed to provide a quality IT Service. Many organisations are working on an 'early adapters' programme. BSI approached ESBI Computing, with an invitation to take part in the early adapters programme and feed-back issues, findings and comments to BSI.

BSI have published a workbook that is intended to help organisations assess the extent to which they have implemented accepted best practice in IT service management into their processes.

The IT Service Management Forum Ltd (itSMF)

The itSMF is an international body dedicated to IT Service Management. There is a co-ordinating international body and national "chapters" of itSMF in the Netherlands, Belgium, Switzerland/Austria/Germany, Australia, South Africa, Canada and North America - with developing groups in several other European countries.

The itSMF is a major contributor to ITSM Best Practices and Standards, and works with organisations such as OGC, (the UK Government advisory body), the British Standards Institute (BSI), the Information Systems Examination Board (ISEB) and the Examination Institution of the Netherlands (EXIN).

ESB were the among the first Irish members of itSMF and are founder members of the new Irish Chapter.

The Office of Government Commerce (OGC)

OGC is an Executive Agency within the UK Government providing help and guidance to government departments, other Executive Agencies and various public bodies on the efficient and effective use of IT to deliver business objectives.