Business Process Analysis and Redesign

At ESBI Computing we understand that process is the common thread that connects each aspect of your business and is the means to achieving competitive advantage in the marketplace.

Our focus is to help you identify key elements of your organisation's delivery capability and to assist in the improvement or strategic transformation of these processes.

Core services include:

• Business Process Analysis and Modelling - "As is" and "To be" processes
• Functionality Gap Analysis
• Business Requirements Definition
• Systems Specification and Business Blueprint
• Business Process Improvement
• Business Process Redesign
• Business Transformation

Our Business Process solutions focus on improving the cost, quality and strategic value of your enterprise's core services. We help you transform all elements of your business strategy and service delivery, including organisational design, systems architecture, role definition and operational procedures.

We also specialise in web-enablement of existing processes, which allow you to cut costs and boost productivity by automating paper-based work using web technologies.

We strive to provide the following results:

• Better decision-making due to improved access and analysis of workforce automation
• Improved access to information and enhanced workforce collaboration through Web technologies
• Improved customer service, measurable by accuracy of responses to customer enquiries, reduced transaction cycle times and improved customer satisfaction
• Greater efficiency through increased productivity and a workforce aligned with strategic business goals
• Cost reduction in administrative transactions and specialised services, through process improvement and customer / employee self-service

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