| Industry | Example organisations | Use GIS to |
| Personal |
 Citizens
Consumers
Tourists
Vehicle Drivers
Specialist Sports |
Access eGovernment information on
the Internet and communicate with
eGovernment services
Find and view information easier
with GIS functionality embedded in
Internet GIS sites eg. show
properties for sale and services
within 2 km of a chosen property
See the location of and directions
to places of Interest eg. shops and
services
Find and locate nearest services
eg. pub, campsite, and view
tourist / environmental maps and
data through the use of mobile
Location Based Services (LBS)
Plan journeys and receive
real-time information on traffic
conditions with In-car Navigation
Systems
Track personal location using
mobile GIS and GPS
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| Central Government |
Government
Departments
Advisory Organisations
Regulation
Organisations
Umbrella Agencies
Semi-state Companies
Information Agencies |
Plan better services and
infrastructure, through analyzing
patterns and trend in spatial
information
Improve intra-government
communication and data sharing
Provide public access to
eGovernment information
Manage information on state
owned land and property and land
use eg. heritage and forestry
Monitor state funding and grants
eg. agricultural subsidies
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| Emergency Services |
Ambulance
Police
Fire
Emergency/Disaster
Planning
Breakdown assistance
and recovery |
Improve service response with
better planning through analysis of
service delivery eg. analyzing crime
patterns
Emergency Response Systems -
identify nearest vehicle and
dispatch to site, find destinations
and display routes, and monitor
progress from incident site
Profile locations eg. hazardous
conditions / materials /
environments
Access valuable data in the field
using mobile GIS eg.
fire fighters can view plans of buildings
Gain real-time access to
emergency / disaster data to
enable better decision making
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| Financial |
Banks & Building
Societies
Financial Services and
Agencies
Others |
Analyse performance spatially
Profile and segment customers to
aid in targeting of services to new
and existing customers
Plan future strategy including
expansion and consolidation
Show the location of services on
the Internet eg. ATM's and branch
details
Manage property assets data eg.
property condition, prices etc.
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| Healthcare |
Health Authorities
National Disease
Monitoring Agencies
Hospitals
Surgeries & Doctors
Veterinarian Services |
Combine public health information
from disparate sources with
information on demographics and
on the consumption of
pharmaceutical products
Analyze to identify black spots and
to predict trends
Plan better service provision
through identification of black-spots
or service deficiencies
Improve overall access to
information
Log patient details including
location and feed into national
surveillance databases
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| Insurance |
Property
Vehicle |
Identify where there is a risk of
over-exposure i.e. insuring two
buildings side by side
Identify buildings at risk from
flooding due to proximity to
watercourses and elevation
Target customers by profiling and
locating desirable customers and
targeting others in the locality
Find nearest services based on
location in case of breakdown, and
feed to customers via a call center
Improve assessor practices, which
will save time and be more
accurate, by logging information
associated with road traffic
accidents in the field
Record property damage
assessments in the field and
update real-time
Access vehicle, building and policy
information in the field
Track stolen vehicles
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| Local Government |
Planning & Development
Roads & Traffic
Environment
Engineering & Sanitary
Services
Social & Housing |
Combine data from many sources
and provide easy access across the
enterprise (Intranet), to outside
organisations (Extranet) and to the
public (Internet)
Inform citizens through user-
friendly e-Government Internet web
sites
Record and analyze survey
information eg. traffic surveys, tree
conditions etc, and use this to plan
the development of new services
more effectively
Manage response to service
requests and other mobile services,
route nearest personnel, vehicles
and plant and monitor progress
eg. fault repair and vehicle
clamping
Optimize vehicle routing eg. bin
collections
Manage a wide range of assets
eg.
streetlights, trees, local
authority
housing
Manage customer information
across departments using
standardized
geo- coded
addresses
Add/modify graphic and non-graphic
data in the field eg. assets,
services, conditions etc
View detailed plans & proposals on
site eg. planning applications
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| Manufacturing |
Food & Drink
Pharmaceuticals
Others |
Analyse sales performance against
competitors and consumer profiles
Plan campaigns and monitor their
success
Provide improved access to corporate
data including customer details
Plan optomised routes for multiple
delivery vehicles and sales staff
Manage property and other assets
Manage stock in warehouses
through location
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| Property Management |
Estate Agents
Property Developers
Land & Property
Managers
Resource Managers |
Map economic property trends
Manage land and property asset
information eg. property
boundaries, ownership type etc
Find and view location information
eg. nearest school / zoning / new
developments etc.
Plan for efficient exploitation of land
and property assets
Analyse crop yields against soil
type, weather conditions or disease
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| Retail |
Major Retailers &
Wholesalers
Chain Shops & Stores
Specialist Retailers - eg.
Motor, IT etc
Bars & Restaurants
Tourism, Leisure and
Entertainment |
Analyse sales performance against
competitors and consumer profiles
Profile and segment customers to
aid in targeting of products to new
and existing customers
Profile possible locations for new
store sites
Re-organise sales rep areas
Sales force and delivery planning
and routing
Manage property and other assets
Provide location-based consumer
information through mobile GIS eg.
find nearest, on-line Yellow Pages
etc.
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| Telecoms |
Wireless (mobile)
service providers
Fixed line service
providers |
Manage assets and asset
information and make it accessible
throughout the enterprise
Plan the development of new or
upgrading of existing assets
Aid customer relations by speedy
fault repair. Relating customers
quickly to affected network, locate
the closest service crews, and
route them quickly to the problem
Allow access to asset and customer
data to mobile field staff
Analyse customer information and
target new customers
Monitor network statistics eg.
coverage conditions
Permit improvements in field
workforce management through
Mobile GIS. Staff can download work
schedules and work orders, access
enterprise data in the field and
update on progress
Provide Location Based Services
(LBS) to consumers based on cell
location
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| Transport / Distribution |
Transport Planners
Public Transport Services
Private Transport
Services
Distribution Companies |
Identify patterns in public and
private travel and public services
provision
Plan transportation services and
infrastructure
Plan efficient and cost-effective
distribution and delivery routes
Vehicle tracking ; real-time
information systems eg. trucks and
taxis
Record details of road and rail
routes in the field on-route with
Mobile GIS eg. road surface
conditions
Provide real-time Traffic Information
Systems, which monitor bus, tram
and rail performance and feed this
to customers eg. next bus to city
centre due at 14:02
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| Utilities |
Electricity Companies
Gas Companies
Water Companies |
Manage assets and asset
information and make it accessible
throughout the enterprise
Plan the development of new or
upgrading of existing assets
Aid customer relations by speedy
fault repair
Relating customers quickly to
affected network, locate the closest
service crews, and route them
quickly to the problem
Allow access to asset and customer
data to mobile field staff
Analyse customer information and
target new customers
Access and update asset, customer
and other information in the field
using Mobile GIS
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| Other Industries |
Construction &
Engineering - Architects,
Engineers etc.
Service companies -
legal & technical
Media Organisations
Mining & Exploration
Companies
Education Organisations |
Provide access to large volumes of
current and historic data through
the common language of location eg.
GIS enabled document
management systems
Permit field-based data editing and
recording of survey information to
streamline the process. Make the
information more accurate and
timely
Aid customer relations by speedy
response to customer requests
Locate customers quickly, locate
the closest crews, and route them
quickly to the problem
Plan service provision based on
location eg. locate street
advertising where there is the
greatest volume
of traffic with the
slowest speeds
Promote better understanding of
Geography and the power of
spatial data through Internet Web
sites
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|
Overview
