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We provide implementation services to:
- Assist you to get up and running quickly with a new product
or solution which we have supplied to you, or
- In support of our customisation and development services.
We appreciate that while the concepts and technology of GIS may
be clear to you, you may need help in the actual implementation
of a GIS solution. We aim to make this process as smooth as possible
and undertake it with you, so that you can gain an understanding
of the system and support it yourself going forward.
Implementation support can range from a single day to implement
a basic system, to extended technical assistance and support for
a variety of components within an enterprise GIS. We therefore
aim to provide a wide range of Implementation Services to suit
your particular requirements, as part of a complete yet flexible
GIS solution.
The aim of a Technical Architectural Review is to help you identify
the necessary optimal infrastructure to gain the most out of your
GIS. The output is a report that summaries our findings.
Technical Architecture Review includes these tasks (amongst others):
- Hardware planning
- Software planning
- Networking and communications
- Security
We may also assist you with the procurement of hardware and non-GIS
software. This service can be supplied alone or as part of any
of our other services or product sales.
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Basic installation covers smaller scale installations where the
applications are largely stand alone, or require little integration
with other applications of corporate databases (see
Implementation & Integration). Our basic installation service
covers desktop, mobile and Web installations.
As part of this service we can:
- Install software
- Configure basic data sources
- Test the application - system & stress tests
- Train administrators and users
- Provide technical & user support
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Implementation and Integration involves providing a complete
service to install, integrate, tune and plan for the continued
maintenance of your GIS solution.
It includes the following tasks, which may be supplied in all
or part, depending on your requirements:
- Implementation planning
- Technical Architecture Review
- Hardware set-up and configuration
- Installation - of all software components and data
- Configuration - of all software & data
- Integration - with databases and other systems
- Database Migration
- Networking and communications set-up
- Security - firewalls etc
- Testing - system and stress
- Maintenance plans - software, hardware & data
- Operational Support - technical and users
There may also be a requirement for basic customisation or development
as part of an implementation or integration.
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We provide Operational Support to our customers to ensure that
you get the most our of the solutions we provide, whether its
a single copy of MapInfo Professional or an enterprise GIS solution.
Support comes in several forms:
- Product maintenance that guarantees the correct technical
operation of the basic product
- Software maintenance which provides similar guarantees for
products or solutions which have been customised or developed by us
- User support which provides assistance on how to optimally
use the product or solution
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Overview
